MWeb clients vent rage at outage on Facebook

Posted by  Date 2010/11/18 7:23:19

MWEB’s ADSL clients were without internet access to internationally based websites for about three hours yesterday after a cable was damaged during roadworks at the Buccleuch interchange, largely affecting Johannesburg residents.

The incident demonstrates how fragile SA’s internet network is.

Angry clients began logging on to MWeb’s Facebook site just after noon, reporting that their internet access had gone down.

The country’s biggest internet service provider, outside the mobile broadband environment, soon issued a statement on Facebook and Twitter, which users could access on cellphones, explaining that engineers were on site and working to fix the problem.

It was originally estimated that the service would be restored by 4pm, but by about 3pm most users were back on line.

Arthur Goldstuck of World Wide Worx, an internet research and consulting company, said yesterday the network outage would have had major consequences since more than half of MWeb’s clients were in Johannesburg.

"Most users would have found half of the sites they usually access were not available, since many South African sites are hosted internationally now because it is so much cheaper when it comes to storage and bandwidth costs. That would have made doing business difficult."

One of the sites that were out of commission was the News24 site.

MWeb spokesman Tyrone van Heerden said yesterday it was difficult to estimate the percentage of its clients affected.

"Both links to Midrand went down and only international connectivity was affected," he said. "It seems that mainly Johannesburg users were affected and this was only related to international traffic. Users were still able to browse local sites and have e-mail access. Most users in Cape Town reported that international traffic was still functioning." Source BUSEThe country’s biggest internet service provider, outside the mobile broadband environment, soon issued a statement on Facebook and Twitter, which users could access on cellphones, explaining that engineers were on site and working to fix the problem.

It was originally estimated that the service would be restored by 4pm, but by about 3pm most users were back on line.

Arthur Goldstuck of World Wide Worx, an internet research and consulting company, said yesterday the network outage would have had major consequences since more than half of MWeb’s clients were in Johannesburg.

"Most users would have found half of the sites they usually access were not available, since many South African sites are hosted internationally now because it is so much cheaper when it comes to storage and bandwidth costs. That would have made doing business difficult."

One of the sites that were out of commission was the News24 site.

MWeb spokesman Tyrone van Heerden said yesterday it was difficult to estimate the percentage of its clients affected.

"Both links to Midrand went down and only international connectivity was affected," he said. "It seems that mainly Johannesburg users were affected and this was only related to international traffic. Users were still able to browse local sites and have e-mail access. Most users in Cape Town reported that international traffic was still functioning." Source [url=The country’s biggest internet service provider, outside the mobile broadband environment, soon issued a statement on Facebook and Twitter, which users could access on cellphones, explaining that engineers were on site and working to fix the problem. It was originally estimated that the service would be restored by 4pm, but by about 3pm most users were back on line. Arthur Goldstuck of World Wide Worx, an internet research and consulting company, said yesterday the network outage would have had major consequences since more than half of MWeb’s clients were in Johannesburg. "Most users would have found half of the sites they usually access were not available, since many South African sites are hosted internationally now because it is so much cheaper when it comes to storage and bandwidth costs. That would have made doing business difficult." One of the sites that were out of commission was the News24 site. MWeb spokesman Tyrone van Heerden said yesterday it was difficult to estimate the percentage of its clients affected. "Both links to Midrand went down and only international connectivity was affected," he said. "It seems that mainly Johannesburg users were affected and this was only related to international traffic. Users were still able to browse local sites and have e-mail access. Most users in Cape Town reported that international traffic was still functioning." benjaminc@bdfm.co.za]BUSINESS DAY[/url]
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